Building contact centres is in our DNA… we have set them up from scratch. All functions – sales, service and retention.
If you’re looking for strategic advice on building an in-house call centre you have come to the right place. We are specialists at phone based distribution and know the capability required for success – from people to processes to infrastructure to compliance frameworks. We are also experts at delivering growth, implementing the best global performance models to drive efficiency and return.
If your preference is to outsource, we can also help. We have partnered with leading onshore and offshore contact centres for whatever service you may need, such as cost-effective Quality Assurance/Call Monitoring.